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REFUND POLICY

At Outlaws & Outcasts Clothing Co. Ltd., we strive to ensure that you are fully satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help.
 

1. Returns

You have 30 days from the date of receipt to return an item for a refund or exchange.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging, with all tags attached.
 

3. Return Process

To initiate a return, please contact us at office@outlawsandoutcasts.co.uk with your order number and reason for return.

Once your return is approved, you will receive instructions on where to send the item. Please do not send your purchase back to us without prior authorization.

You are responsible for covering the return shipping costs unless the item is faulty or incorrect.
 

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
 

5. Exchanges

If you need a different size, color, or product, please follow the same return process and indicate that you would like an exchange.

We will replace items that are defective, damaged, or incorrect at no additional cost to you.

Exchange items are subject to availability. If the desired item is out of stock, you will be given the option for a refund or store credit.
 

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, first check your bank account or credit card statement.

If the refund is not reflected, contact your bank or credit card company as there may be a delay in processing.

If you’ve done this and still have not received your refund, please contact us at office@outlawsandoutcasts.co.uk for further assistance.
 

7. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of receiving your order, and we will arrange for a replacement or refund.
 

8. International Orders

For international returns, you are responsible for covering return shipping costs, including customs duties, unless the item is faulty or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

 


If you have any questions about our refund policy, please contact us at:

office@outlawsandoutcasts.co.uk

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SHIPPING POLICY

At Outlaws & Outcasts Clothing Co. Ltd., we are committed to providing a smooth and reliable shipping experience. This Shipping Policy outlines the terms and conditions regarding the delivery of your purchases.

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1. Shipping Locations

  • We offer shipping to domestic and international locations. Availability of shipping destinations may vary based on our shipping partners.

  • Some restrictions may apply for certain locations, and we may be unable to ship to specific countries due to customs or carrier restrictions.

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2. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, size, weight of your order, and selected shipping method.

  • Free shipping may be offered for specific orders or promotions. Details on free shipping eligibility will be displayed on our website.

  • For international orders, you may be responsible for additional customs duties, taxes, or fees. These charges are the responsibility of the customer and are not included in our shipping fees.

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3. Processing Time

  • Orders are typically processed and dispatched within 2-5 business days after payment is confirmed.

  • Processing times may be extended during peak periods or for custom-made/personalized items. Any delays will be communicated to you via email.

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4. Estimated Delivery Time

  • Delivery times depend on your location and the shipping method chosen at checkout. Estimated delivery times are as follows:

    • Domestic (within Mainland UK): 3-7 business days

    • International: 7-21 business days

  • Please note that delivery times are estimates and not guaranteed. External factors such as customs processing, carrier delays, or weather conditions may affect delivery times.

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5. Order Tracking

  • Once your order is shipped, you will receive an email confirmation with your tracking number. You can use this tracking number to monitor the status of your shipment via the carrier's website.

  • If you do not receive your tracking information within the specified processing time, please contact us at office@outlawsandoutcasts.co.uk.

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6. Lost or Delayed Shipments

  • If your order has not arrived within the estimated delivery time, please first check the tracking information. If the issue is not resolved, contact us and we will assist in locating your package.

  • We are not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control (e.g., natural disasters or strikes).

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7. Shipping Address Accuracy

  • It is the responsibility of the customer to ensure that the shipping address provided is correct and complete. We are not responsible for any orders shipped to incorrect or incomplete addresses.

  • If you realize there is an error in your shipping address after placing your order, please contact us immediately at office@outlawsandoutcasts.co.uk. While we will do our best to accommodate changes, we cannot guarantee that modifications can be made after the order is processed.

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8. Undeliverable or Returned Packages

  • If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up the package, we will contact you to arrange re-shipment. Additional shipping costs may apply.

  • If we are unable to contact you or arrange a re-shipment, we reserve the right to cancel your order and issue a refund, minus shipping and handling fees.

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9. Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 7 days of receiving the package at office@outlawsandoutcasts.co.uk. Include your order number, a description of the issue, and photos (if applicable), and we will assist you in resolving the problem.

  • For damaged items, we may require the return of the product for inspection before issuing a replacement or refund.

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10. International Shipping

  • We ship internationally to select countries. Delivery times, customs processes, and shipping costs vary by destination.

  • Customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country. These fees are not included in the shipping cost.

  • International shipping may experience longer delays due to customs inspections or other country-specific regulations. Please factor in extra time for delivery.

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If you have any questions about our shipping policy, please contact us at:

office@outlawsandoutcasts.co.uk

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Last Updated: [31st October 2024]

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PRIVACY POLICY

At Outlaws & Outcasts Clothing Co. Ltd. ("we," "us," or "our"), we respect and protect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

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1. Information We Collect

We collect and process the following types of information:

  • Personal Information: When you make a purchase or sign up for our newsletter, we may collect personal information such as name, email address, billing and shipping address, phone number and payment details in order to process the order effectively.

  • Usage Data: We collect data on how you use our website, including your IP address, browser type, operating system, referring URL's and page interactions.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies may collect information about your browsing behaviors, preferences and login status.

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2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process your orders, deliver products, and handle transactions.

  • Customer Service: To respond to your inquiries, provide support, and communicate with you about your order.

  • Marketing: To send you promotional materials, newsletters, and information about new products or sales, with your consent.

  • Website Improvement: To improve our website’s functionality, user experience, and security.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

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3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to facilitate business operations, including:

  • Payment Processors: To process payments and manage financial transactions.

  • Shipping Partners: To fulfill and deliver your orders.

  • Marketing Platforms: To send promotional communications and newsletters.

  • Analytics Providers: To analyze website performance and user behavior.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data.

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4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure server technologies and encrypted payment processing. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.

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5. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct or update inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information, subject to certain legal obligations.

  • Opt-Out: Opt-out of receiving marketing emails by following the unsubscribe instructions in the email or by contacting us directly.

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6. Cookies

Our website uses cookies to improve your browsing experience. You can control or delete cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

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7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. This website should be used with adult supervision to ensure purchases are made by someone above the age of 18. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to delete the data.

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8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website and updating the date notice below. Your continued use of our website after any changes constitute acceptance of the new terms.

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If you have any questions about our privacy policy, please contact us at:

office@outlawsandoutcasts.co.uk

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